User Data Deletion

This page explains what data Rankwise's connected-account integrations for TikTok, Instagram, Facebook and YouTube access, and how you can request deletion of any data tied to your interaction with Rankwise.

Rankwise is a sole proprietorship registered in British Columbia, Canada, operated by Zack Shefrin. We provide local marketing services — local SEO and Google Business Profile management — for local service businesses in the Lower Mainland and Metro Vancouver area.

1. What our connected-account integrations access

Rankwise clients can connect accounts in two ways. Read-only analytics (Instagram and TikTok): Rankwise prepares performance reports from the statistics the account shares. Posting: where posting is available for a platform, the videos a client approves are published to their own account when an authorized user confirms each post; TikTok posting is being built and is not yet available. Each account is connected by an authorized user for the business, through the platform's own permission screen. When you connect an account for posting, we receive and store:

• your account's ID, username or display name, and profile picture;
• an access token (and, where the platform issues one, a refresh token), kept in access-restricted storage, that is used only to publish each video you confirm to that account and check its processing status;
• records of the posts you approved: post IDs, the settings and time you chose, and when you confirmed each post.

For a read-only analytics connection, we store the account information and statistics listed in Section 2 e) of our Privacy Policy, the access token, and the resulting report files. Posting approval records apply only to posting connections.

Nothing is posted until you confirm that post, and Rankwise staff accounts have no way to connect your TikTok account or confirm a post; only a user you authorize for your business can, and each post records who confirmed it. We do not read your followers list, and the TikTok posting connection does not retrieve your video library (the separate read-only analytics connection described below reads your public videos' details, only for your reports). We do not access your TikTok messages. We access your Facebook or Instagram messages only if you choose to turn on inbox access by giving Rankwise partner access in Meta's business settings. We use those messages only to draft or send the replies you have asked us to handle, and you can remove that access at any time in Meta's settings. Section 2 e) of our Privacy Policy lists the TikTok permissions we request, and Section 2 f) covers YouTube.

2. How to request deletion of your data

If you connected an account for posting, you can remove Rankwise's access and have its data deleted in these ways:

• (a) Disconnect the account in your Rankwise portal. This deletes the stored token immediately, and nothing further is published to that account. A post already scheduled inside the platform itself (for example, a YouTube video with a set publish time) stays scheduled there until you change or delete it in that platform. We then keep only the approval record described in (c).
• (b) Remove Rankwise's access in the platform's own settings. The token stops working right away. To have the stored token deleted from our systems as well, use (a) or (c). For YouTube, we delete the token and the YouTube data we hold about you within 30 days of the removal even if you do not ask.
• (c) Email zshef@rankwise.ca with the subject line "Data deletion request" and the account username. We delete the data we hold about that account and confirm by email within 30 days (within 7 days for YouTube data). We keep only a record of the posts you approved, their settings and when you confirmed them, with your client records as proof of your approval. That record does not include your account's platform ID, username, profile picture or post IDs.

Read-only analytics connections (Instagram, TikTok). Remove Rankwise-IG in Instagram under Settings, Apps and websites; or, in TikTok, under Settings and privacy, Security & permissions, Apps and services permissions, Rankwise, Remove access. Then email zshef@rankwise.ca with the subject line "Data deletion request" and your username. We delete the token immediately and your reports within 30 days, and confirm by email.

Deleting the data Rankwise stores does not affect data stored by YouTube or the other platforms, such as videos already published on your channel. To delete data stored by YouTube, use YouTube itself or another app that supports deleting it.

If you have interacted with Rankwise in some other way and want any data associated with that interaction removed, email zshef@rankwise.ca with the subject line "Data deletion request". Please include enough detail for us to identify the data (for example, the email address or business name you used). Rankwise will action your request and confirm completion within 30 days, subject to any legal retention requirements.

3. Contact

Questions about data deletion or how Rankwise handles your information? Contact us at zshef@rankwise.ca. For more on what we collect and your rights, see our Privacy Policy.

Rankwise is operated by Zack Shefrin, British Columbia, Canada.