Common questions
Questions we get
about this decision.
What's the difference between a specialist HVAC marketing agency and a generalist agency?+
A specialist HVAC marketing agency works only with HVAC contractors, builds deep knowledge of HVAC-specific search intent (furnace repair, heat pump installation, AC service), and can move faster because they're not learning your trade. A generalist agency takes any client — HVAC, dental, retail — and applies the same broad process. For local search in a competitive market like Metro Vancouver, specialist knowledge and HVAC-specific content are significant advantages.
Should an HVAC contractor hire in-house marketing staff or use an agency?+
In-house marketing makes sense when you have enough volume to justify a full salary ($55,000–$80,000/year), need constant creative output, and can manage a full-time employee. For most owner-operated HVAC shops in Metro Vancouver, an agency delivers more output per dollar — a local SEO agency charges a fixed monthly fee (Rankwise's fixed plans are Starter $450, Foundation $750 and Growth $1,250 CAD/month) and brings systems, tools, and experience that a single junior hire won't have on day one.
Can an HVAC contractor do their own local SEO and Google Business Profile management?+
Yes — and some do it effectively. The trade-off is time: a consistent GBP posting cadence, review response strategy, and SEO content program takes 5–10 hours per week to do well. Most HVAC contractors running service calls, estimates, and team logistics can't realistically sustain that. DIY works best as a short-term step to understand the basics before outsourcing.
What does a platform like ServiceTitan actually provide for HVAC marketing?+
ServiceTitan is primarily field service management software — dispatching, invoicing, customer records — with some marketing features (email campaigns, review requests) bolted on. It's not a replacement for local SEO or Google Business Profile optimization. Most HVAC contractors use ServiceTitan for operations and a separate agency or specialist for search visibility.
What happens if an HVAC contractor does nothing about marketing?+
Most HVAC contractors who do nothing about search visibility survive on referrals — which works until a slow season, a competitor invests in Google Maps, or a key referral source dries up. In Metro Vancouver, the top 3 Map Pack positions capture the majority of non-referral HVAC calls. Contractors outside those positions effectively don't exist for homeowners searching on Google.